How can we help?

Your partner looks offline

• Check that both computers have internet access and both Baymax apps are open.
• Confirm you are connected to the same accepted partnership and shared backend.
• Note whether chat still works while music or presence is disconnected. Include how long the apps were open and whether either laptop slept.

Voice or music is quiet

• Check the selected input/output device and Windows microphone permissions.
• Check the push-to-talk setting and its assigned key.
• For AI voice, check your Gemini key, provider quota and plan eligibility. For music, check internet access and whether the specific track is available.

Before you report a problem

Record the Baymax version, Windows version, steps to reproduce, expected behaviour and what actually happened. A screenshot with private details removed helps. Do not attach raw configuration files, authentication tokens or unreviewed logs.

Accounts and billing

Manage plans inside the desktop app under Settings → Plans & Membership. Keep the provider receipt or transaction reference if you need help with a payment. Never send card details.

Send a useful report

Baymax version:
Windows version:
Feature affected:
Steps to reproduce:
Expected result:
Actual result:
When it started / laptop sleep or network changes:

takayduo@gmail.com